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FamilyCare, P.C./Alliance Medical Group of Greater Waterbury/G.W.M.R.I.
NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL / PROTECTED HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Summary By law, we are required to provide you with our Notice of Privacy Practices (NPP). This Notice describes how your medical information may be used and disclosed by us. It also tells you how you can obtain access to this information.
As a patient, you have the following rights:
- The right to inspect and copy your information;
- The right to request corrections to your information;
- The right to request that your information be restricted;
- The right to request confidential communications;
- The right to a report of disclosures of your information; and
- The right to a paper copy of this Notice.
We want to assure you that your medical/protected health information is secure with us. This Notice contains information about how we will insure that your information remains private.
If you have any questions about this Notice, contact:
Kristine Carasone, Privacy Officer FamilyCare P.C. 170 Grandview Avenue, 2nd Floor Waterbury, CT 06708 (203)573-9512, ext. 240 kcarasone@wtbyhosp.chime.org
Privacy Policy
THIS NOTICE DESCRIBES HOW MEDICAL / HEALTH INFORMATION ABOUT YOU AS A PATIENT OF FAMILYCARE, P.C./ALLIANCE MEDICAL GROUP OF GREATER WATERBURY, MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO YOUR INDIVIDUALLY IDENTIFIABLE HEALTH INFORMATION.
What is the purpose of this Notice?
We respect the privacy of your health information and pledge to protect that information. This Notice describes your rights and our duties on the subject of your health information. It tells you about how we may use and give out ("disclose") your personal medical information. This Notice applies to all information and records related to your care that we have received or created. It also applies to information received or created by our employees and staff of FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I.
Our promise to you about our duties and responsibilities: We are required by law to protect the privacy of your information. We are also required to give you this notice about what we do with the information we collect and maintain about you. We must follow the practices described in this Notice. The Notice will be posted in public areas at all of the FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. locations. We agree to consider any reasonable privacy requests and to notify you if we are unable to meet those requests. We will not use or give out your information without your permission, except as described in this Notice.
Who will follow this Notice?
FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. provides care to our patients and clients together with doctors and other health professionals. This Notice will be followed by all employees of FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I.
What are your rights as a patient?
You have the following rights regarding your protected health information (P.H.I.) at FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I.:
- You have the right to ask us to limit how your personal medical information is used and given out for your care, for billing, and for our business reasons. If you give us a written request to limit this information, we will consider your request. Please understand that under the law, we do not have to accept it. You may also ask us to limit your medical information that we use and give out to a family member, friend or other person who is involved in your care or the payment for your care.
- You have the right to see and get a copy of your medical or billing records or other written information that we may use to make decisions about your care, with some limited exceptions. In most cases, we may charge a reasonable fee for our costs in copying and mailing the information you have asked for. There are certain circumstances where we cannot agree to your request. In these cases, you will have the right to review the reasons why we did not agree with your request. A licensed health care professional named by FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. will perform the review.
- You have the right to request that we add to ("amend") your health record if you believe that the information is incorrect or if you believe that important information is missing. Your request must be made in writing and must state the reason for your request. If we disagree with your request, you may ask us to include your written statement requesting the change as part of your record. We will also provide you with a written statement that lists the reasons why we disagreed with your request.
- You have the right to get a listing or "accounting" of those people or organizations that received your medical information from us. This listing includes disclosures made by FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. or by others on our behalf. It does not include disclosure for treatment, payment and our business operations or certain other exceptions. To request an accounting of disclosure, you must send us a request in writing. The first list provided within a 12-month period will be free. After that, we may charge you our costs.
- You have the right to receive a paper copy of this Notice at any time upon request from any of our service or treatment areas. You may also get a copy of this Notice on our website. Reference Cover Summary Sheet for a current website address.
- You have the right to request, in writing that we communicate with you about your health matters in a different way or at a different place. For example, you can ask that we contact you only at a certain phone number or address that may be different from your home address. We will agree to reasonable requests.
Who do I contact for more information or to report a problem?
If you believe that your privacy rights have been violated, you may file a complaint in writing with FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. or the government.
- To file a complaint with the government, you may contact:
Office of Civil Rights U.S. Department of Health and Human Services 200 Independence Avenue, S.W., Room 509 F Washington, D.C. 20201
- To file a complaint with us, you should contact the Privacy Officer referenced on the Cover Summary Sheet.
- You will not be retaliated against for filing a complaint.
What happens if FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. changes this Notice?
We reserve the right to change this Notice. We will post a copy of the current Notice at Corporate Headquarters as well as each FamilyCare/Alliance Medical Group of Greater Waterbury / G.W.M.R.I. location. The Notice will contain, in the top right-hand corner, the effective date. In addition, each time you register at FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. for treatment or health care services, you may ask for a copy of the current Notice in effect. If we change this Notice, you will be notified the next time you come to FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. and you will be entitled to receive a new copy.
When and how will FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. use and/or give out your personal medical information?
We may use and disclose your health information for purposes of treatment, payment and health care operations (our business operation). There are times when we must use your personal medical information. FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. must use and give your personal medical information to provide information:
- To you or someone who has the legal right to act for you (your personal representative),
- To the Secretary of the Department of Health and Human Services, if necessary, to make sure your privacy is protected,
- Where required by law, and
- In certain emergency circumstances.
What are treatment, payment, and health care operations and what are some examples?
Treatment: Treatment is when we provide care to you. It includes many pieces, including when doctors and others consult on your case or when referrals are needed. We will use and disclose your health information when we provide you with treatment and service, and to coordinate your care. Your health information may be used by doctors and nurses, as well as by lab technicians, dieticians, physical therapists, radiologists or other personnel involved in your care. For example, your pharmacist will need certain information to fill a prescription ordered by your doctor. We also may disclose health information to individuals or facilities that will be involved in your care.
Payment: Payment involves when we bill for services we provided. It also involves receiving payment from individuals or insurance companies. We will disclose your health information so that we can bill and receive payment for the treatment and services you receive. For billing and payment purposes, we may disclose your health information to your representative, insurance or managed care company, Medicare, Medicaid or another payer. For example, we may contact Medicare or your health plan to confirm your coverage or to request prior approval for a proposed treatment or service. Payment information may include things that identify you, your diagnosis, procedures performed on you, and supplies we used.
Health Care Operations: Health care operations involve a variety of things that FamilyCare, P.C./ Alliance Medical Group of Greater Waterbury / G.W.M.R.I. must do to operate its business or administrative side. We may use and disclose your health information as necessary for operations or business purposes. These may include management purposes and to monitor our quality of care. For example, health information of many patients may be combined and studied for purposes such as evaluating and improving quality of care and planning for services. Health information is used in evaluating our employees and in reviewing the qualifications and practices of doctors and other licensed health care staff at FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. We also may use and disclose health information for education and training purposes.
In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician or health care provider. We may also call you by name in the waiting room when your physician is ready to see you. We may use or disclose your protected health information, as necessary, to contact you to remind you of your appointment.
How else does FamilyCare, P.C. / Alliance Medical Group of Greater Waterbury / G.W.M.R.I. use and disclose medical information?
We may also use and disclose health information about you for specific purposes. Below is a list of the various ways in which we may use or disclose your health information.
- Individuals Involved in Your Care or Payment for Your Care - Unless you object, we may disclose health information about you to a family member, close personal friend or other person you identify, including clergy, who is involved in your care. These disclosures are limited to information necessary for that person to help with your care or in arranging payment for your care.
- Disaster Relief - We may disclose health information about you to an organization assisting in a disaster relief effort.
- Emergencies - We may use or disclose your health information as necessary in emergency treatment situations. We will attempt to obtain permission from you or your representative as soon as possible.
- Communication Barriers - We may use and disclose your protected health information if your doctor or another doctor in the practice tries to get permission from you but cannot because of language barriers. In this case, the doctor will use reasonable judgment that you intend to give permission to use or disclose information under the circumstances.
- As Required By Law - We may disclose your health information when required by law to do so.
- Public Health Activities - We may disclose your health information for public health activities. These activities may include, for example:
- reporting to a public health or other government authority for the purpose of preventing or controlling disease, injury or disability, reporting child abuse or neglect, reporting births and deaths;
- reporting to the Federal Food and Drug Administration (FDA) issues concerning problems with products and product recalls, etc., or
- to notify a person who may have been exposed to or is at risk of spreading a communicable disease, if authorized by law.
- Reporting Victims of Abuse or Neglect - If we believe that you have been a victim of abuse or neglect, we may use and disclose your health information to notify a government authority. This will happen if we are authorized or required by law or if you agree to the report. For child / elder abuse or neglect, we will disclose your health information to government authorities.
- Health Oversight Activities - We may disclose your health information to a health oversight agency for activities authorized by law. These may include, for example, Medicare audits, investigations, State Health Department inspections and licensure actions or other legal proceedings.
- Legal Proceedings - We may disclose your health information in response to a court or administrative order. We also may disclose information in response to a subpoena, discovery request, or other lawful process; efforts must be made to contact you about the request or to obtain an order or agreement protecting the information.
- Law Enforcement - We may disclose your health information for certain law enforcement purposes. These include, for example, complying with reporting requirements, reporting emergencies, or suspicious deaths; to comply with a court order, warrant, or similar legal process; to identify or locate a suspect or missing person; or to answer certain requests for information concerning crimes.
- Research - Your health information may be used for research purposes, but only if the privacy aspects of the research have been reviewed and approved by our Institutional Review Board that has reviewed the research proposal and set standards to ensure the privacy of your protected health information.
- Coroners, Medical Examiners, Funeral Directors, and for Organ Donation: Deceased Individuals - The protections that are afforded under the Privacy Regulations do not end upon death. Rather, the rights that the individual had survive their death and are transferred to any person acting upon the deceased individual?s behalf. There are however, certain disclosures that are permitted without authorization; provided that the P.H.I. disclosed is not drug / alcohol, psychiatric or HIV related information. The disclosures are to:
- law enforcement officials if it is suspected that the death may have resulted from criminal conduct;
- Chief Medical Examiner for the purpose of identifying a deceased individual, determining cause of death, or other duties authorized by state law;
- funeral directors to carry out their duties and
- Organ Procurement Organizations (O.P.O.) and other entities for the purpose of facilitating donation and transplantation, if you are an organ donor.
- To Avoid a Serious Threat to Health or Safety - Should it be necessary to prevent a serious threat to your health or safety or the health or safety of others, we may use or disclose health information. This type of disclosure will be limited to someone able to help lessen or prevent the threatened harm.
- Military Activity and National Security - When the appropriate conditions apply, we may use or disclose protected health information of individuals who are Armed Forces personnel:
- for activities believed necessary by appropriate military command authorities,
- for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits, or
- to foreign military authority if you are a member of the foreign military services.
We may also disclose your protected health information to authorized federal officials for conducting national security and intelligence activities, including for the provision of protective services to the President or others legally authorized.
- Workers' Compensation - We may use or disclose your health information to comply with laws relating to workers? compensation or similar programs.
- Inmates / Law Enforcement Custody - If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may disclose your health information to the institution or official for certain purposes including the health and safety of you and others.
- Fundraising Activities - We may use your contact information such as your name, address and phone number and the dates you received treatment or services, to contact you in an effort to raise money for the Greater Waterbury Health Network. We also may disclose contact information for fundraising purposes to a foundation related to the Greater Waterbury Health Network.
- Appointment Reminders - We may use or disclose health information to remind you about appointments.
- Treatment Alternatives and Health Related Benefits and Services - We may use or disclose your health information to inform you about treatment alternatives and health related benefits and services that may be of interest to you. For example, your name and address may be used to send you a newsletter about products or services that we believe may be beneficial to you.
Your authorization or permission is required for other uses of your medical information.
Except as described in this Notice, we will use and disclose your health information only with your written authorization. When you sign our consent for Treatment, Payment and Operations (T.P.O.), you allow us to use and disclose your health information for treatment, payment and health care operations. A written authorization must specify other particular uses or disclosures that you may allow. You may revoke an authorization to use or disclose health information, in writing, at any time. If you revoke an authorization, we will no longer use or disclose your health information for the purposes covered by that authorization, except where we have already relied on the authorization. |
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